What Is The 159 Service?

159 is a national phone service that helps protect you from scams involving banks and building societies. It’s easy to remember and especially useful for blind and partially sighted people.

If someone contacts you saying there’s a problem with your bank account or you’ve lost your card and you don’t know how to reach your bank just dial 159.

Make sure the line is clear before calling as scammers can stay on the line even if you hang up.

If possible use a different phone to make the call for example if you were contacted on your landline try calling 159 on your mobile or the other way round.

This simple step helps you avoid speaking to a scammer and puts you directly in touch with your bank.

Remember 159 is quick trusted and can help prevent crime.

Just hang up and call 159 safely.

What is The 195 Service?

195 Directory Enquiries, support for Blind and Partially Sighted People.

The 195 directory enquiries service is a free telephone service in the UK for people who are blind or partially sighted and unable to use a printed phone book or online directory.

How to Register:

To use the service, you must first register with your telephone provider. You’ll need to provide proof of eligibility, such as confirmation of visual impairment from your GP or an official sight impairment certificate.

Once registered, you’ll be issued a personal password.

How It Works:

To access the service, dial 195 and provide your password. You can then ask for the number of any person or business in the UK. The operator will look up the number and can also connect your call directly if you wish.

Eligibility Criteria:

This service is available to individuals who are blind or partially sighted and who cannot use standard directory enquiries. You must be a residential customer and the account holder or authorised user.

The 195 service is a practical and accessible way to independently find and connect with telephone numbers across the UK.

Here Are Some Useful Numbers.…

Banks/Building Societies

Atom Bank

Website: https://www.atombank.co.uk/

Phone Number: 0333 399 0050

Bank of Scotland

Website: https://www.bankofscotland.co.uk/

Phone Number: 0345 721 3141

Barclays

Website: https://www.barclays.co.uk/

Phone Number: 0800 400 100

Birmingham Midshires

Website: https://www.bmm.co.uk/

Phone Number: 0345 602 2828

Britannia

Website: https://www.co-operativebank.co.uk/

Phone Number: 0345 602 1997

Clydesdale Bank

Website: https://secure.cbonline.co.uk/

Phone Number: 0800 345 7 365

Coventry Building Society

Website: https://www.coventrybuildingsociety.co.uk/

Phone Number: 0800 121 8899

First Direct

Website: https://www.firstdirect.com/

Phone Number: 03 456 100 100

Halifax

Website: https://www.halifax.co.uk/

Phone Number: 0345 720 3040

HSBC

Website: https://www.hsbc.co.uk/

Phone Number: 0345 740 4404

Kent Reliance

Website: https://www.kentreliance.co.uk/

Phone Number: 0345 122 0022

Leeds Building Society

Website: https://www.leedsbuildingsociety.co.uk/

Phone Number: 03450 50 50 75

Lloyds Bank

Website: https://www.lloydsbank.com/

Phone Number: 0345 300 0000

Metro Bank

Website: https://www.metrobankonline.co.uk/

Phone Number: 0345 08 08 500

Monzo Bank

Website: https://monzo.com/

Phone Number: N/A (Contact through the app)

Nationwide

Website: https://www.nationwide.co.uk/

Phone Number: 0800 302 011

NatWest

Website: https://personal.natwest.com/

Phone Number: 03457 888 444

Newcastle Building Society

Website: https://www.newcastle.co.uk/

Phone Number: 0345 734 4345

Nottingham Building Society

Website: https://www.thenottingham.com/

Phone Number: 0344 481 1226

Post Office

Website: https://www.postoffice.co.uk/banking

Phone Number: 0345 722 3344

Principality Building Society

Website: https://www.principality.co.uk/

Phone Number: 0330 333 4000

Santander

Website: https://www.santander.co.uk/

Phone Number: 0800 9 123 123

Skipton Building Society

Website: https://www.skipton.co.uk/

Phone Number: 0345 850 1722

Starling Bank

Website: https://www.starlingbank.com/

Phone Number: N/A (Contact through the app)

Tesco Bank

Website: https://www.tescobank.com/

Phone Number: 0345 300 3511

The Co-operative Bank

Website: https://www.co-operativebank.co.uk/

Phone Number: 0345 721 2212

The Cumberland Building Society

Website: https://www.cumberland.co.uk/

Phone Number: 01228 403 141

The Tipton and Coseley Building Society

Website: https://www.thetipton.co.uk/

Phone Number: 0121 557 2551

TSB

Website: https://www.tsb.co.uk/

Phone Number: 0345 975 8758

Virgin Money

Website: https://uk.virginmoney.com/

Phone Number: 0800 121 7365

Yorkshire Bank

Website: https://secure.ybonline.co.uk/

Phone Number: 0800 456 1247

Note: Please make sure to check the respective company's website to verify the phone numbers and other details before contacting them.

Credit Cards

American Express

Website: www.americanexpress.co.uk

Phone: 0800 917 8042

Aqua

Website: aquacard.co.uk

Phone: 0800 197 9592

Barclaycard

Website: barclaycard.co.uk

Phone: 0800 151 0900

Capital One

Website: capitalone.co.uk

Phone: 0800 032 9729

Citibank

Website: citibank.co.uk

Phone: 0800 032 9729

Creation

Website: creation.co.uk

Phone: 0800 028 1886

Danske Bank

Website: danskebank.co.uk

Phone: 0800 917 6464

Halifax

Website: halifax.co.uk

Phone: 0345 720 3030

HSBC

Website: hsbc.co.uk

Phone: 0800 085 2263

Lloyds Bank

Website: lloydsbank.com

Phone: 0800 096 9779

M&S Bank

Website: bank.marksandspencer.com

Phone: 0808 005 5555

Metro Bank

Website: metrobankonline.co.uk

Phone: 0808 005 2000

Nationwide

Website: nationwide.co.uk

Phone: 0800 30 20 11

NatWest

Website: natwest.com

Phone: 0800 980 8800

NewDay

Website: newday.co.uk

Phone: 0800 298 9999

Post Office

Website: postoffice.co.uk/credit-cards

Phone: 0800 169 2888

Sainsbury's Bank

Website: sainsburysbank.co.uk

Phone: 0800 032 8899

Santander

Website: santander.co.uk

Phone: 0800 9 123 123

Tesco Bank

Website: tescobank.com

Phone: 0345 678 9010

Virgin Money

Website: virginmoney.com

Phone: 0800 064 7999

Utilities

British Gas - britishgas.co.uk - 0333 202 9802

Bulb - bulb.co.uk - 0300 303 0635

E.ON - eonenergy.com - 0333 202 4610

Ecotricity - ecotricity.co.uk - 0345 555 7100

EDF Energy - edfenergy.com - 0333 200 5100

Green Energy UK - greenenergyuk.com - 0808 168 4000

Npower - npower.com - 0800 073 3000

Octopus Energy - octopus.energy - 0330 808 4444

OVO Energy - ovoenergy.com - 0800 599 9440

Scottish Power - scottishpower.co.uk - 0800 027 0072

Shell Energy - shellenergy.co.uk - 0330 094 5800

So Energy - so.energy - 0113 834 6540

SSE - sse.co.uk - 0345 026 2658

Utility Warehouse - utilitywarehouse.co.uk - 0333 777 3212

Spark Energy - sparkenergy.co.uk - 0345 034 7474